A stronger Kanpur Cantt begins with listening.
आपकी आवाज़, आपके क्षेत्र का विकास
Raise a local issue, find the nearest office, and follow your request from submission to resolution. Ward teams coordinate with the right departments and keep you informed at every step.
RVMeet the team
The people who take your complaint, visit the site and follow up with departments. Tap a photo to see their profile, number and office.
Sample team members and numbers. Illustrative data until the office confirms them.
The problems we focus on first
Most requests in a city neighbourhood come down to a few basics. Each has a dedicated ward team and a target response time.
How complaints are being resolved
Counts update as cases move through the ward offices and departments.
Received vs resolved, last 12 weeks
Where every complaint stands
Resolution by issue
Ward comparison
Complaints and resolutions in every ward
Updated as cases move. Ratings come from citizens who confirmed their issue was fixed.
Find offices and services near you
Search by locality or office, filter by type, and open a location for hours, services and directions.
What would you like to do?
From your report to resolution
Online, at a ward desk, or by phone with staff help. You get a reference number.
Within 2 working days a ward agent confirms the spot and the details.
Sent to the responsible department officer with a letter number and a response date.
If the date passes, it goes to a senior officer, then to the representative.
The ward team checks the work, you confirm it is fixed, then rate it.
How citizens, the representative and department officers work together
The representative's office does not do the civil work itself. It makes sure the right officer receives your complaint, answers on time, and finishes the job.
- Report the issue with a photo or pin
- Answer questions from the ward team
- Confirm the fix, or reopen it
- Rate how it was handled
- Verifies the issue on site
- Refers it to the right department officer with a letter number
- Follows up and escalates when late
- Checks the finished work
- Acknowledges the referral
- Inspects and issues the work order
- Reports completion with a note
- Returns it with a reason if it isn't theirs
- Reviews overdue and escalated cases weekly
- Writes to senior officers and department heads
- Raises repeat problems in review meetings
- Publishes ward-wise results
Works in progress, area by area
Each bar shows physical progress; the thin marker shows where the work should be by today. These are example works, not reported achievements.
Upcoming public meetings & events
News & announcements
RamBahadur Yadav रामबहादुर यादव
Vision & public service prioritiesRegister a complaint
Fields marked * are required. Prototype mode: nothing leaves this page and no message is sent.
Track your complaint
Enter your complaint number and the last 4 digits of the mobile number you gave. The complaint number alone is not enough.
My profile
Signed in as a fictional sample citizen. In production, access requires mobile OTP.
Request a meeting
Share a suggestion
Privacy policy Draft for legal review
What we collect
Name, mobile number, locality, ward, the complaint you describe, optional photos and an optional map pin, and your communication preferences.
Why
To register, route and follow up your request, and, only if you opt in, to tell you about community meetings in your area.
What we do not collect
We do not ask for caste, religion or political preference, and we do not build voter profiles or persuasion scores.
Who can see it
Ward staff for your area, and senior office staff. Every access to a record is logged.
Your rights
You can ask to see, correct or delete your data from your profile. The final text must be reviewed against the Digital Personal Data Protection Act, 2023 and its rules before launch.
Terms of use Draft
Nature of the service
This platform helps citizens reach the representative's office. The office coordinates with government departments and cannot guarantee outcomes or timelines set by those departments.
Fair use
Do not submit false, abusive or another person's private information. Repeated misuse may lead to restriction.
Not an emergency service
For emergencies call 112.
Accessibility statement
We aim to meet WCAG 2.1 AA and the Guidelines for Indian Government Websites. The site works with keyboard navigation, supports Hindi and English, respects reduced-motion settings and adapts to light and dark modes.
Known gaps in this prototype
- The map has a list alternative, but screen-reader labelling of map shapes is incomplete.
- Hindi translation covers navigation and key headings only.
Report a barrier
Tell any ward office or use the suggestion form.